Customer support desk
How can we help?
Find an answer yourself in minutes, or reach the people who build and run Xetuu. Everything below links to something real in the product or the team.
Start here
Pick the fastest route
Most questions are answered in the documentation, because it is generated from the running product.
Documentation
Step-by-step guides for every module, with real screenshots of each screen.
Open Implementation & onboarding
How a rollout runs from discovery to go-live, and what to prepare.
Open Migrating from another system
Guides for SAP, Odoo, QuickBooks, Sage and spreadsheets.
Open Security & compliance
How isolation, access control and audit logging work.
Open FAQ
Plans, modules, data, accounts and support, answered.
Open Open your workspace
Already a customer? Sign in and use the in-app help and global search.
Open How support works
From question to resolution
- 1You write to us
Use the form below or email the team with your workspace name.
- 2We triage
We read it, reproduce the problem where we can and ask for anything missing.
- 3We respond
You get an answer, a workaround or a fix.
- 4Fixes ship
Product fixes are released through our normal staging-to-production process.
Contact support
Tell us what is happening
The more detail you give, the faster we can help. Please include:
- Your workspace name and the company you were working in
- The module and screen, and what you expected to happen
- What actually happened, and any message shown on screen
- Roughly when it happened, and whether it is repeatable
- A screenshot if you can, without passwords or personal data
Prefer email? Write to [email protected]. A public status page has not been published yet.
Not a customer yet?
Create a free workspace and try the real product, or talk to us about your requirements.