Support Tickets
Ask Xetuu support for help.
Overview
Raise a ticket, follow the replies, add your own replies, and rate the support you received once the ticket is resolved.
When to use support tickets
- Something is not working or you need advice.
Step by step
In the Control Panel module open My Account in the green navigation bar, then choose Support Tickets under Xetuu Account.
Screenshot for this step has not been captured yet — run npm run docs:flow.
Screenshot for this step has not been captured yet — run npm run docs:flow.
What you see on the screen
- The screen says: “Your requests to the Xetuu team — including plan or billing changes we raise on your behalf. We reply here and by email.”
- Actions on the screen: New ticket.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- control-panel.support.create