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CRM

Leads, opportunities, pipeline boards, accounts, contacts, activities and campaigns.

Step-by-step guides

Do it from start to finish

Task-based walkthroughs for CRM. Each one follows the real menus, in the order you would use them.

Turn a lead into a won deal

8 min

Capture leads, qualify them, work the pipeline and convert to a quote.

  1. 1
    Lead
  2. 2
    Qualify
  3. 3
    Opportunity
  4. 4
    Quote
  5. 5
    Won
  1. 1
    Capture the lead

    Open Pipeline → Leads → Leads and add a lead, or use Import Leads to bring in a spreadsheet.

  2. 2
    Qualify

    Log activities, check for Duplicates under Relationships and convert the good leads to an account, contact and opportunity.

  3. 3
    Work the pipeline

    Open Opportunities → Pipeline Board and drag deals between stages. The forecast updates as stages and amounts change.

  4. 4
    Quote

    Create a quote from the opportunity using a price book; approvals apply where configured.

  5. 5
    Win and hand over

    Mark the opportunity won. The quote can become a sales order in the Sales module.

Turn a lead into a won deal in Xetuu CRM

Import leads and remove duplicates

7 min

Bring in a list, check for duplicates and assign owners.

  1. 1
    Import
  2. 2
    Duplicates
  3. 3
    Assign
  4. 4
    Follow up
  1. 1
    Import

    Open Pipeline → Leads → Import Leads and upload your spreadsheet, mapping the columns.

  2. 2
    Check duplicates

    Open Relationships → Accounts & Contacts → Duplicates to merge records that match.

  3. 3
    Assign

    Assignment Rules under Territories & Assignment route new leads to the right person.

  4. 4
    Follow up

    Log calls and meetings under Activity so the timeline shows every touch.

Import leads and remove duplicates in Xetuu CRM

Forecast the quarter

6 min

Set quotas and read the weighted forecast.

  1. 1
    Quotas
  2. 2
    Stages
  3. 3
    Forecast
  4. 4
    Review
  1. 1
    Set quotas

    Open Pipeline → Analysis → Quotas and set a target per person or team.

  2. 2
    Keep stages honest

    Stage probabilities weight each deal in the forecast.

  3. 3
    Review

    Open Forecast and Pipeline Analytics to compare commit, best case and quota.

Forecast the quarter in Xetuu CRM