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Guests

This guide walks through each screen in the Guests menu of the Hospitality module: Guest Directory, VIP Guests, Guest Requests, Services & Prices, Lost & Found.

Guest Directory

Where to find itHospitality → Guests → Guest CRM → Guest Directory

Guest Directory in the Hospitality module.

How to use Guest Directory

  1. 1
    Open Guest Directory

    In the Hospitality module, open Guests in the green navigation bar, then choose Guest Directory under Guest CRM.

  2. 2
    Review the list

    The list shows these columns: GUEST, CONTACT, NATIONALITY, TIER, STAYS, LIFETIME SPEND, LAST STAY. Use the search box and filters at the top to narrow it, and click any row to open the record.

  3. 3
    Use the available actions

    Buttons available on this screen: New Guest, All guests, VIP, Blacklisted.

Full Guest Directory guide →

VIP Guests

Where to find itHospitality → Guests → Guest CRM → VIP Guests

VIP Guests in the Hospitality module.

How to use VIP Guests

  1. 1
    Open VIP Guests

    In the Hospitality module, open Guests in the green navigation bar, then choose VIP Guests under Guest CRM.

  2. 2
    Use the available actions

    Buttons available on this screen: New Guest, All guests, VIP, Blacklisted.

Full VIP Guests guide →

Guest Requests

Where to find itHospitality → Guests → Service Desk → Guest Requests

Guest Requests in the Hospitality module.

How to use Guest Requests

  1. 1
    Open Guest Requests

    In the Hospitality module, open Guests in the green navigation bar, then choose Guest Requests under Service Desk.

  2. 2
    Use the available actions

    Buttons available on this screen: Log Request, Active, Closed, All.

Full Guest Requests guide →

Services & Prices

Where to find itHospitality → Guests → Service Desk → Services & Prices

Services & Prices in the Hospitality module.

How to use Services & Prices

  1. 1
    Open Services & Prices

    In the Hospitality module, open Guests in the green navigation bar, then choose Services & Prices under Service Desk.

  2. 2
    Review the list

    The list shows these columns: SERVICE, CATEGORY, DEFAULT PRICE, STATUS. Use the search box and filters at the top to narrow it, and click any row to open the record.

  3. 3
    Use the available actions

    Buttons available on this screen: New Service.

Full Services & Prices guide →

Lost & Found

Where to find itHospitality → Guests → Service Desk → Lost & Found

Lost & Found in the Hospitality module.

How to use Lost & Found

  1. 1
    Open Lost & Found

    In the Hospitality module, open Guests in the green navigation bar, then choose Lost & Found under Service Desk.

  2. 2
    Use the available actions

    Buttons available on this screen: Log Item.

Full Lost & Found guide →

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