Guest Directory
Every guest the hotel knows.
Overview
The guest directory keeps profiles, preferences, VIP status and stay history: contact details, nationality and ID, VIP level, notes, and a running total of stays, spend, loyalty points and last stay. A blacklist flag, with a reason, stops new bookings. Search matches names and contact details as text.
When to use guest directory
- You look up a returning guest.
- You flag a guest who must not be booked.
Step by step
In the Hospitality module open Guests in the green navigation bar, then choose Guest Directory under Guest CRM.
Screenshot for this step has not been captured yet — run npm run docs:flow.
Screenshot for this step has not been captured yet — run npm run docs:flow.
What you see on the screen
- The screen says: “Profiles, preferences, VIP status and stay history”
- Columns: GUEST, CONTACT, NATIONALITY, TIER, STAYS, LIFETIME SPEND, LAST STAY.
- Actions on the screen: New Guest, All guests, VIP, Blacklisted.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- hospitality.guest.manage
- hospitality.guest.read