Front Desk
This guide walks through each screen in the Front Desk menu of the Hospitality module: Reservations, Walk-in Check-in, Arrivals Today, Departures Today, In-house Guests, Room Board, Stay Calendar, Availability, Guest Folios, Night Audit.
Reservations
Where to find itHospitality → Front Desk → Stays → Reservations
How to use Reservations
- 1Open Reservations
In the Hospitality module, open Front Desk in the green navigation bar, then choose Reservations under Stays.
- 2Review the list
The list shows these columns: RESERVATION, GUEST, STAY, ROOM, SOURCE, ESTIMATE, STATUS. Use the search box and filters at the top to narrow it, and click any row to open the record.
- 3Start a new record
Select “New Reservation” at the top right of the list to open the form.
- 4Fill in the form
The fields are: FIND EXISTING GUEST, GUEST NAME *, PHONE, EMAIL, ARRIVAL *, DEPARTURE *, ROOM TYPE *, ROOM *, ADULTS *, CHILDREN, SOURCE, GROUP / COMPANY, PROMO CODE, RATE PLAN. Fields marked * are required.
- 5Save
Save the record using the action bar at the bottom of the form.
Walk-in Check-in
Where to find itHospitality → Front Desk → Stays → Walk-in Check-in
How to use Walk-in Check-in
- 1Open Walk-in Check-in
In the Hospitality module, open Front Desk in the green navigation bar, then choose Walk-in Check-in under Stays.
- 2Use the available actions
Buttons available on this screen: Discard, Check In Now.
Arrivals Today
Where to find itHospitality → Front Desk → Stays → Arrivals Today
How to use Arrivals Today
- 1Open Arrivals Today
In the Hospitality module, open Front Desk in the green navigation bar, then choose Arrivals Today under Stays.
- 2Start a new record
Select “New Reservation” at the top right of the list to open the form.
- 3Fill in the form
The fields are: FIND EXISTING GUEST, GUEST NAME *, PHONE, EMAIL, ARRIVAL *, DEPARTURE *, ROOM TYPE *, ROOM *, ADULTS *, CHILDREN, SOURCE, GROUP / COMPANY, PROMO CODE, RATE PLAN. Fields marked * are required.
- 4Save
Save the record using the action bar at the bottom of the form.
Departures Today
Where to find itHospitality → Front Desk → Stays → Departures Today
How to use Departures Today
- 1Open Departures Today
In the Hospitality module, open Front Desk in the green navigation bar, then choose Departures Today under Stays.
- 2Start a new record
Select “New Reservation” at the top right of the list to open the form.
- 3Fill in the form
The fields are: FIND EXISTING GUEST, GUEST NAME *, PHONE, EMAIL, ARRIVAL *, DEPARTURE *, ROOM TYPE *, ROOM *, ADULTS *, CHILDREN, SOURCE, GROUP / COMPANY, PROMO CODE, RATE PLAN. Fields marked * are required.
- 4Save
Save the record using the action bar at the bottom of the form.
In-house Guests
Where to find itHospitality → Front Desk → Stays → In-house Guests
How to use In-house Guests
- 1Open In-house Guests
In the Hospitality module, open Front Desk in the green navigation bar, then choose In-house Guests under Stays.
- 2Review the list
The list shows these columns: RESERVATION, GUEST, STAY, ROOM, SOURCE, ESTIMATE, STATUS. Use the search box and filters at the top to narrow it, and click any row to open the record.
- 3Start a new record
Select “New Reservation” at the top right of the list to open the form.
- 4Fill in the form
The fields are: FIND EXISTING GUEST, GUEST NAME *, PHONE, EMAIL, ARRIVAL *, DEPARTURE *, ROOM TYPE *, ROOM *, ADULTS *, CHILDREN, SOURCE, GROUP / COMPANY, PROMO CODE, RATE PLAN. Fields marked * are required.
- 5Save
Save the record using the action bar at the bottom of the form.
Room Board
Where to find itHospitality → Front Desk → Boards → Room Board
How to use Room Board
- 1Open Room Board
In the Hospitality module, open Front Desk in the green navigation bar, then choose Room Board under Boards.
- 2Use the available actions
Buttons available on this screen: All · 4, Vacant · 2, Occupied · 1, Reserved · 0, Out Of Service · 0, Maintenance · 1, 101 Deluxe Maintenance, 102 Deluxe Vacant, 103 Deluxe Vacant.
Stay Calendar
Where to find itHospitality → Front Desk → Boards → Stay Calendar
How to use Stay Calendar
- 1Open Stay Calendar
In the Hospitality module, open Front Desk in the green navigation bar, then choose Stay Calendar under Boards.
Availability
Where to find itHospitality → Front Desk → Boards → Availability
How to use Availability
- 1Open Availability
In the Hospitality module, open Front Desk in the green navigation bar, then choose Availability under Boards.
- 2Review the list
The list shows these columns: ROOM TYPE, RATE, TOTAL, FREE ROOMS, SELLABLE. Use the search box and filters at the top to narrow it, and click any row to open the record.
- 3Start a new record
Select “New Reservation” at the top right of the list to open the form.
- 4Fill in the form
The fields are: FIND EXISTING GUEST, GUEST NAME *, PHONE, EMAIL, ARRIVAL *, DEPARTURE *, ROOM TYPE *, ROOM, ADULTS *, CHILDREN, SOURCE, GROUP / COMPANY, PROMO CODE, RATE PLAN. Fields marked * are required.
- 5Save
Use the buttons at the bottom of the form: Save Draft, Confirm Reservation.
Guest Folios
Where to find itHospitality → Front Desk → Billing → Guest Folios
How to use Guest Folios
- 1Open Guest Folios
In the Hospitality module, open Front Desk in the green navigation bar, then choose Guest Folios under Billing.
- 2Review the list
The list shows these columns: FOLIO, GUEST, ROOM, CHECK-IN, DEPARTURE, TOTAL, BALANCE, STATUS. Use the search box and filters at the top to narrow it, and click any row to open the record.
- 3Use the available actions
Buttons available on this screen: Open, Checked out, Invoiced, All.
Night Audit
Where to find itHospitality → Front Desk → Billing → Night Audit
How to use Night Audit
- 1Open Night Audit
In the Hospitality module, open Front Desk in the green navigation bar, then choose Night Audit under Billing.
- 2Review the list
The list shows these columns: BUSINESS DATE, NIGHTS POSTED, OCCUPIED, OCC %, ADR, REVPAR, ROOM REVENUE, NO-SHOWS, OVERDUE. Use the search box and filters at the top to narrow it, and click any row to open the record.
- 3Use the available actions
Buttons available on this screen: Run Night Audit, On.