From reservation to a posted invoice with the payment applied.
1
Reservation
2
Deposit
3
Check-in
4
Charges
5
Check-out
6
Invoice
1
Set up the hotel once
Under Hospitality → Configuration → Property, add the property (with its tax and service charge), room types, rooms and rate plans.
2
Create the reservation
Open Front Desk → Stays → Reservations → New. Choose the guest, dates, room type and rate plan. The quote shows the price. Confirm the reservation.
3
Take a deposit
Record the deposit on the reservation. It moves onto the folio at check-in.
4
Check the guest in
On the day, assign a room that is available and clean, then check the guest in. For a guest without a booking use Walk-in Check-in.
5
Post charges during the stay
Open Front Desk → Billing → Guest Folios. Add charges and payments. Run Night Audit at the end of each day to post the room charge.
6
Check out
Open the folio and check out. For an individual guest choose Pay first and a mode of payment; for a company booking use Bill to account. An Accounting invoice is created and posted with the payments applied.
Take a booking and check the guest out in Xetuu Hospitality
Tip: If check-out shows an invoice error on the folio, fix the cause (for example a missing default account in Accounting) and use Retry.
Close the day with night audit
5 min
Post room charges, mark no-shows and record the day’s figures.
1
Review arrivals
2
Run night audit
3
Check housekeeping
4
Read occupancy report
1
Review arrivals and departures
Open Arrivals Today and Departures Today and finish any open check-ins or check-outs.
2
Run night audit
Open Front Desk → Billing → Night Audit. It runs automatically at 02:00 server time and closes the previous business date, and you can also run it by hand. It posts the night’s room charge once for each occupied room, marks no-shows and queues housekeeping tasks for stay-over rooms.
3
Read the figures
Open Reports → Rooms → Occupancy / ADR / RevPAR to see the day’s occupancy, average daily rate and revenue per available room.
Close the day with night audit in Xetuu Hospitality
Charge a restaurant sale to a guest’s room
4 min
Sell in POS and put the sale on the guest’s folio.
1
Open POS session
2
Pick the guest
3
Charge to Room
4
Pay at check-out
1
Open the POS terminal with a session
Open F&B & Events → Restaurant (on POS) → POS Terminal and make sure a POS session is open.
2
Pick the in-house guest
In the customer box, choose the guest under “In-house hotel guests”.
3
Charge to room
In the payment popup choose Charge to Room. The sale appears on the guest’s folio with the receipt number. A room charge covers the whole sale and cannot be mixed with other payments.
4
Collect at check-out
The guest pays the folio at check-out, and the receivable from the room charge is cleared.
Charge a restaurant sale to a guest’s room in Xetuu Hospitality
