Guest Insights
Who your guests are.
Overview
Repeat rate, VIP base, top guests by lifetime spend and nationalities.
When to use guest insights
- You plan offers for returning guests.
Step by step
In the Hospitality module open Reports in the green navigation bar, then choose Guest Insights under Rooms.
Screenshot for this step has not been captured yet — run npm run docs:flow.
Screenshot for this step has not been captured yet — run npm run docs:flow.
What you see on the screen
- The screen says: “Repeat rate, VIP base, top guests by lifetime spend and nationalities.”
- Columns: TOP GUESTS, TIER, STAYS, LIFETIME SPEND, NATIONALITY.
- Actions on the screen: Export CSV.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- hospitality.guest.manage
- hospitality.guest.read
- hospitality.report.read