Guest Requests (Reports)
What guests ask for.
Overview
Volume, resolution time, satisfaction and billed value by department.
When to use guest requests
- You review service quality.
Step by step
In the Hospitality module open Reports in the green navigation bar, then choose Guest Requests under Service.
Screenshot for this step has not been captured yet — run npm run docs:flow.
Screenshot for this step has not been captured yet — run npm run docs:flow.
What you see on the screen
- The screen says: “Volume, resolution time, satisfaction and billed value by department.”
- Columns: DEPARTMENT, TOTAL, COMPLETED, OPEN, AVG RESOLUTION (MIN), AVG RATING, BILLED.
- Actions on the screen: Export CSV.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- hospitality.guest.manage
- hospitality.guest.read
- hospitality.report.read