Guest Requests (Guests)
Requests made by guests during a stay.
Overview
A guest request records what a guest asked for, with a summary, details, the department and priority, who it is assigned to, when it was started and completed, and the guest’s rating at the end. A billable request has a service, quantity and price, and adds its amount to the guest’s folio.
When to use guest requests
- A guest calls reception with a request.
Step by step
In the Hospitality module open Guests in the green navigation bar, then choose Guest Requests under Service Desk.
Screenshot for this step has not been captured yet — run npm run docs:flow.
Screenshot for this step has not been captured yet — run npm run docs:flow.
What you see on the screen
- The screen says: “Service desk — log, assign, complete and bill guest requests”
- The screen says: “Log a request when a guest asks for something.”
- Actions on the screen: Log Request, Closed.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- hospitality.guest.manage
- hospitality.guest.read
- hospitality.service.manage
- hospitality.service.read