Knowledge Base
A searchable library of fixes, created from completed work orders.
Overview
Articles can be written, created from a work order, searched and suggested for a new fault, and rated useful.
When to use knowledge base
- You capture what technicians learned.
Step by step
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- assets.knowledge.manage
- assets.ai.use
Automation
- Changes on this screen are written to the asset audit trail and the asset timeline.