Request Triage

Preview and apply suggested severity and priority on new requests.

Overview

Triage previews a suggestion for a maintenance request; applying it updates the request.

When to use request triage

• Many requests arrive and need sorting.

Step by step

1. 1Open Request TriageIn Assets, open AI → Predict → Request Triage.
2. 2Preview and apply

Permissions

These permission keys control access (granted to roles in Administration → Roles & Permissions):

• assets.ai.use

Automation

• Changes on this screen are written to the asset audit trail and the asset timeline.

Related features

• Requests