Requests
Capture faults, triage them and convert them into work orders.
Overview
A maintenance request is a reported problem against an asset, from a user, a failed inspection, an alert, the technician app or the public QR page. Triage sets severity and priority, flags duplicates, and either converts the request into a work order or rejects it with a reason.
When to use requests
- Something is broken or looks wrong and needs to be recorded.
Step by step
Lifecycle
NewTriagedConvertedRejected
A failed inspection item raises a request automatically.
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- assets.request.create
- assets.workorder.create
- assets.maintenance.read
Automation
- Changes on this screen are written to the asset audit trail and the asset timeline.