Service Contracts
Track annual maintenance contracts: cover, SLA promise, visits used and renewal.
Overview
A service contract records coverage, the SLA the vendor promises, the visits included, and a renewal chain. Each completed work order under the contract consumes a visit; performance compares response with the promise and totals spend.
When to use service contracts
- A vendor services your equipment under contract.
Step by step
Permissions
These permission keys control access (granted to roles in Administration → Roles & Permissions):
- assets.contract.manage
Automation
- Changes on this screen are written to the asset audit trail and the asset timeline.